WELLNESS TRAVEL AGENT TRAINING PROGRAM

WEEK 5 ASSESSMENT

Excellent work so far! Now it should be all starting to come together. Keep going. You are almost there!

Name
Now that you know a lot more, in your own words how would you describe Wellness Travel to your clients? What is Wellness Travel?
4. Identify your Target Markets – who can you market Wellness Travel to?
5. What are some questions you will want to ask you clients? Give examples of leading questions & qualifying questions.
6. Myth Busting
Use the myths we identified in week one. You should now be able to bust these myths. Give 6 examples of myths and bust them below.
7. CODES OF ETHICS & CONDUCT
Code of Ethics
As a recommended Wellness Travel Specialist of In This Life Wellness Travel, I commit myself to the highest standards of service: I will: • Respect the philosophies, energy, attitude and intention behind Wellness Travel. • Recommend or create personalised wellness experiences in the manor that it is intended. • Maintain a genuine desire to want to help others pursue avenues to assist their health and well-being. • Make suitable recommendation to my clients with the utmost skill appropriate to my current training. • Respect the beliefs, rights and values of my clients. • Treat all clients equally. • Respect client privacy, protect the confidentiality of my clients’ personal information and store personal information securely. • Refer clients to an appropriate therapist if their needs are outside my scope of practice and training. • Respect the disciplines of the wellness sector. • Commit myself to continuing professional development, to raise professional standards. • Endeavour to enhance the reputation of the Wellness Travel Industry and In This Life Wellness Travel. • Support In This Life Wellness Travel in all its ideals, principles, codes and standards. • Refrain from conduct that adversely affects the reputation of In This Life Wellness Travel or the Wellness Travel Industry. • Comply with all applicable State, Territory and Federal privacy laws. • Obtain consent from the client before sharing health information with a third-party service provider such as a wellness resort, wellness travel provider or travel insurer.
Outside my scope of practice
ACTIVITIES AND MODALITIES OUTSIDE YOUR SCOPE OF PRACTICE • prescription or recommendation of supplements or other ingestible substances • counselling (unless you hold a recognised counselling qualification) • diagnosis of conditions or diseases.
Advertising and Promoting Wellness Travel
At no time as a “Wellness Travel Specialist” should you state, through written or verbal form that “this treatment will do ……” or that “this treatment will cure or fix” anything. You cannot claim to that any treatments or activities offered at wellness properties will cure, heal or fix any medical issue, symptom or disease. Consumers need reliable and accurate information to make an informed decision about whether to purchase a Wellness Travel experience. In this sense, informed choice is an underpinning imperative in framing ethical advertising of Wellness Travel booking and consulting services. Advertising includes all forms of print and electronic media, and any public communication using television, radio, film, newspaper, billboards, books, lists, pictorial representations, designs, mobile communications or other displays, the internet, social media and directories. It also includes business cards, announcement cards, office signs, letterhead, telephone directory listings, professional lists, professional directory listings and similar professional notices. Situations in which practitioners make themselves available or provide information for media reports, magazine articles or advertorials are also considered to be advertising. Information included in an advertisement for Wellness Travel must be honest, reliable and useful to support the consumer’s capacity to make informed Wellness Travel choices. Using language that consumers can understand and avoiding unfamiliar jargon is crucial to conveying the message ethically. Advertising that is false, misleading, inaccurate or deceptive compromises the integrity of the profession as a whole and carries serious risks to the consumer, such as exploitation, false expectation or hope, and/or serious compromise to their health and wellbeing. This is especially relevant where the consumer is vulnerable or insufficiently informed to make a decision about the suitability of particular kinds of treatment. Wellness Travel Specialist must not: • Make false, exaggerated or unsubstantiated claims (for example, Ayurveda cures cancer or removes toxins) • Imply that any treatment or therapy is infallible, magical, miraculous or guaranteed. This includes using the terms “cure” and “heal” • Promote a specialty or specialised service unless you can provide proof of specific training in that specialisation. • Misrepresent the standard or quality of the service • Use puffery (that is, claim to be the best, the cheapest, the most effective) • Use language that could cause fear or distress • Use the terms “masseuse” or “masseur”.
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